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Divisions - Support Services

Mission and Staff

The Support Services Group supports Denison University's academic mission by providing a single point of contact to resolve all issues related to computer use anywhere on campus.

Support Staff

Help Desk Technicians are the professional staff at the Help Desk and supervise the student Help Desk Assistants. They are the first point of contact and the first level of support for questions and problems about computing anywhere on campus. They are located at the Help Desk in the Fellows Hall lobby. They can be reached by phone at x6395 or by email, helpdesk@denison.edu. If you receive the Help Desk voicemail, please leave your name, phone number and a short message so a member of the Help Desk can contact you.

Academic year hours are 8:00 am to midnight, Monday through Thursday, 8:00 am to 6:00 pm Friday, noon to 6:00 pm Saturday, and noon to midnight Sunday.

Support Services Analysts are certified Operating System and software specialists. They also perform all of the duties of a Support Services Technician. They supervise the cadre of Student Technicians.

Support ServicesTechnicians provide second level (in-depth support via telephone/email) and third level (on-site assistance) for your hardware and software problems. They perform the following services for the Denison community:

The Student Computing Coordinator is the ombudsman for student computing needs. He has primary responsibility for the Student Residence Hall Network and all public computer Labs. He is assisted by Student Network Consultants, who have evening office hours and make most of the on-site visits to student residences.

The Logistics Coordinator is responsible for  processing purchase requests for all software and hardware used by Computing Services and maintaining the database of computer and audio/video equipment. Assisting the Logistics Coordinator are the Student Logistics Assistants.

Support Services Staff

David J. Selby, Support Services Manager
selby@denison.edu

Russ Sharp, Support Services Analyst
sharp@denison.edu

Brian Burrows, Support Services Technician
burrowsb@denison.edu

Joe Wollard, Support Services Technician
wollardj@denison.edu

Andrew Babb, Student Computing Coordinator
babb@denison.edu

Brenda Ronk, Logistics Coordinator
ronkb@denison.edu

Lynnette Byrd, Help Desk Technician
byrd@denison.edu

Jeremy Blake, Help Desk Technician
blakej@denison.edu