For Staff
Information Technology Services (ITS) provides equipment, software, systems and services to support staff in their daily work. If you have questions or problems, ITS is here to help. |
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Desktop Support Technicians
Desktop Support Analysts and Technicians are certified Operating System and software specialists. They supervise the cadre of Student Technicians. Desktop Support Services Technicians provide second level (in-depth support via telephone/email) and third level (on-site assistance) for your hardware and software problems. They perform the following services for the Denison community:
- resolve most break/fix type problems
- upgrade and troubleshoot software
- install new computers
- upgrade old computers
- create the standard software images that are used on most faculty, staff and public lab computers.
Russ Sharp
Support Services Analyst
Fellows 010-B
sharp@denison.edu
740-587-5751
Joe Wollard
Support Services Technician - Mac
Fellows 010-C
wollardj@denison.edu
740-587-5654
Enterprise Applications Staff
The Enterprise Applications (EA), a division of Information Technology Services, serves to advance the College's institutional goals by providing enterprise software and data processing services to the campus community. EA's primary areas of responsibility include:
- Enterprise Resource Planning (Banner ERP),
- Reporting/Business Intelligence (Cognos BI),
- Document Imaging/Managememnt (Xtender),
- the campus intranet (myDENISON),
- web content management (Freestyle CMS),
- architecting the College's online properties, and
- application integration, development and consulting services.
It is Denison's policy that administrative data is owned by the office which bears the responsibility for maintaining the integrity and confidentiality of that data. Denison employees who need access to enterprise data services (e.g., Banner, Cognos reports, etc.) must have their supervisor or ITS liaison initiate a request. If the data to be accessed is not owned by the employee's office, then the owner of the data in question must approve the request.
Doug Davenport
Database Administrator
Fellows 102-A
davenport@denison.edu
740-587-5673
Judith K. deVore
Senior Programmer/Analyst
Fellows 102-E
devore@denison.edu
740-587-6508
Help Desk Staff
Help Desk Technicians are the professional staff at the Help Desk and supervise the student Help Desk Assistants. They are the first point of contact and the first level of support for questions and problems about computing anywhere on campus. They are located at the Help Desk in the Fellows Hall lobby. They can be reached by phone at x6395 or by email, helpdesk@denison.edu. If you receive the Help Desk voice mail, please leave your name, phone number and a short message so a member of the Help Desk can contact you.
Leslie Smith
Help Desk Manager
Fellows 112
smithl@denison.edu
740-587-8593
Lynnette Byrd
Help Desk Technician
Fellows 100-A
byrd@denison.edu
740-587-6506