ITS Policies
Student Computing Service Level Agreement
Provided Resources
Denison Computing Services provides students with many services to enhance their academic lives:
- Internet Connectivity via shared high speed lines.
- Assistance connecting your computer to our network via HelpDesk, Student Network Consultants (SNCs), Web documents, handouts, and Network Blitzes.
- General computing assistance with lab computers and our provided services.
- E-mail account hosted on a campus server.
- Novell File Server personal storage space (U drive) accessible from any campus computer.
- Software distributed via Novell ZenWorks Application Launcher (i.e. SPSS, Maple, etc.).
- Campus Licensed software for Microsoft Windows and Microsoft Office.
- Campus Licensed software for McAfee and Virex Virus Scan including their respective updates.
- Public Computer lab access.
- Departmental Computer lab access.
- Laser printing from these lab areas.
- E-mail Kiosks.
- Wireless Network connectivity on 95% of the campus.
Student Responsibilities
Although students commonly need extensive computer support, Computing
Services does not have the staffing or resources to be a full service
computer repair shop for student computers. Since computers (and their
quirky problems) are becoming more and more a part of our lives, we
feel that everyone should learn the basics of properly maintaining
their computer and contacting the appropriate service providers
for assistance.
Therefore, it is the student's responsibility to:
- Continuously install all of the applicable security patches and updates.
- Monitor and upate the Anti-Virus software (we provide McAfee).
- Keep their computer free of spyware, viruses, trojans, and hacker tools.
- Avoid using harmful Peer 2 Peer such as Blubster and Piolet (These two are banned currently. Others may be banned if they present a problem.)
- Take reasonable and/or required measures to prevent his/her computer from causing problems for other network users.
If a student's computer is vulnerable to known attacks, infected with a
virus, or causing a network problem in any way, that computer will be
quarantined until the owner has properly resolved all issues. This
response is necessary to maintain the health of our network and protect
all connections from harmful problems.
Limitations
Computing Services does not provide assistance for Student Computers:
- with software installation
- with hardware installation, troubleshooting, or repair
- removing virus infections or hacker compromises
- with configuring security
We are able to provide some online instructions for fixing many of the issues for which we do not provide service.
Also, we have posted a Referral List consisting of local vendors and knowledgeable students who may provide these services.