1. Click Change Your Password on the webmail sign-in page.
   A window opens, requesting an authentication username and password.
2. Enter your regular username and your OLD password.
   You will be taken to a new page.
3. Enter your old password, new password, and confirmation (new password again).
4. Click Submit.
   The server returns an acknowledgement.

The response from the server may indicate that the password you want to use is not acceptable. If this happens:

1. Choose a different password.
2. Change both the New Password and Confirmation fields.
3. Click Submit.

Faculty email addresses are usually either their last name and @denison.edu or their last name, the first initial of their first name and @denison.edu (doe@denison.edu or doej@denison.edu).

• Note: If there is another faculty member with the same last name and first initial, their email will be as above, except it will the first initial of their middle name (doejf@denison.edu)

Students are automatically assigned two email addresses. While enrolled at Denison, their student email address is the first 6 letters of their last name, an underscore (_), and their first initial, @denison.edu (nixon_r@denison.edu, washin_g@denison.edu). After leaving Denison, email is forwarded to their permanent email address, lastname.firstname.yr@denison.edu. Students can also use this address while at Denison.

• Note: If there is another student with the same last name and first initial, their email will be as above, except it will be underscore, first initial, middle initial (kenned_jf@denison.edu)

To look up an email address of a Denison student or employee, consult the Directory (on-campus access only).

Yes, you can access your email anywhere there is an Internet connection using Webmail at webmail.denison.edu.

Identities are useful for making changes to the way your name and signature are displayed in formal and informal email messages. For example, your mother may know you as "Jimmy", your friends call you "Jim" but potential employers should see you as "James". You could use one of these names as your default identity and establish other identities also.

Similarily, you could create a formal signature, with title and address that would only be used for your formal identity.

You can also leave this page blank if you do not wish to set up special identities.

To create identitiesin Webmail:

1. Choose Options from the menu bar.
2. Click Personal Information.
3. Choose Default identity from the Your identities drop down menu.
4. Enter the name to display in each message for this identity in the Your Full Name: field (for example, Jimmy Doe or James P. Doe.
5. Enter the email address for this identity in the Your From: address field.
   Leaving this field blank or as an unrecognized address will mean the people you are sending to will not be able to reply.
6. Enter a reply-to address in the Your Reply-to: address field only if it is different from the From: address.
7. Enter the signature to use for this identity in the Your Signature box (or leave blank).
8. The Save sent mail box is automatically checked for the default identity.
9. Click Change to save this identity.
10. Create another identity by choosing Select an identity from the Your identities drop down menu.
11. Enter the identity's name (for example, "Jimmy") in the Identity's Name: field.
12. Fill out the rest of the fields.
13. Check the Save sent mail box.
14. Choose or create a sent mail folder.
15. Click Change to save this identity.
16. Click Save Options on the Personal Information page.

1. Click on the Print link provided at the top right and bottom right of the message.
   The printer selection box appears.
2. Select the printer.
3. Click Print.

Webmail automatically saves a copy of your sent mail unless:

• You have set up identities other than your default identity, and
• You did not check the Save sent mail box for these identities.

To ensure that all your sent mail is saved:

1. Choose Options from the menu bar.
2. Click Personal Information.
3. Click Edit Your Identities.
4. Select an Identity.
5. If From: address is blank, enter your email address (e.g. babb_a@denison.edu).
6. Check the box Save sent mail.
7. Select a folder in the Sent mail folder: field (e.g. sent_mail).
8. Repeat for each identity

Saved sent mail counts against your quota and needs to be managed.

1. Scroll down to the Attachments section at the bottom of the compose window, or click Attachments.
2. Click Choose File or Browse to find the file you want to attach.
   A window pops up to search for the file.
3. Highlight the filename.
4. Click the Update button.
5. Repeat as necessary for any additional files.

The Delete button only marks a message for deletion; the message is still in your account taking up space until you click the Purge Deleted link found in the upper right of your mailbox.

The webmail client, IMP, can import CSV, Outlook, and vCard format addressbooks. Determine which of these formats your current mail client can export. Then follow these steps:

1. Create a file using one of the formats that IMP can import
2. Login to the new webmail client, IMP, at https://webmail.denison.edu/
3. Choose Addressbook from the menu bar.
4. Choose ImportExport from the menu bar.
5. Check the box If Importing CSV: does the first row contain field names?
6. Click Browse and open the file saved in step 1.
7. Click Import.
8. The matching fields sections should show Name and Email. If not, you will be prompted to match the fields your file provides with the fields available in IMP's addressbook.
9. Click Import.
10. You should see the message CSV file successfully imported.

Choose Addressbook from the IMP menu bar. Choose Browse from the menu bar. You should see all your addresses.

If you want the addressbook listing to be your default view, then:

1. In the Addressbook view choose Options from the menu bar.
2. Click Default Display.
3. Select Address Book Listing in the field labeled View to display by default.
4. Click Save Options.
5. To see the change:
   1. Click Mail in the menu bar.
   2. Click Addressbook in the menu bar.

1. Choose Addressbook from the IMP menu bar.
2. Choose Browse from the menu bar.
   You should see all your addresses.
3. Click on a name in the Name column (left hand side).
   A form for that entry comes up which enables you to edit or delete it.

1. Choose Addressbook from the IMP menu bar.
2. Choose Add from the menu bar.
   A blank form appears.
3. Enter the information requested.
4. Click Save.

Addressbook entries must have both a name and an email address.

1. Choose Addressbook from the IMP menu bar.
2. Choose Browse from the menu bar.
   You should see all your addresses.
3. Click an address in Email column (right hand side).
   The Message Composition window pops up addressed to the person you selected.

Within the "Message Composition" window you can add an address from the addressbook by typing part of the name of someone found in your addressbook or a comma then click on "Expand Names". A new field appears with the contents "Please select or edit right next". Click on this field then click on the name of the person.
Click on "Addressbook" in the "Message Composition" window. It will display all the names in your addressbook and let you select the ones you want to use.

Email takes up space on the mail server file systems. Let the maintenance window be your reminder that your email needs to be managed. The maintenance window can perform some common maintenance tasks such as empty your trash folder and age/remove old sent mail folders. You can change the intervals at which these steps are performed within the "Options" menu. If you always "Skip maintenance" and just let your email accumulate you will eventually get a warning message that your quota has been exceeded. At that point you must remove some mail from your account or it will be locked and require a visit to the helpdesk.

IMP is part of the open source Horde project. Visit the Horde homepage and read their documentation, FAQ and participate in their mailing lists.

Click on the "Options" menu and you will see the following categories

• Personal Information: Edit your identities.
• Server and Folder Information: Change mail server and folder settings.
• Login Tasks: Customize tasks to run upon logon to Mail.
• Message Composition: Customize how you send mail.
• Message Viewing: Configure how messages are displayed.
• Deleting and Moving Messages: Set preferences for what happens when you move and delete messages.
• New Mail: Control when new mail will be checked for, and whether or not to notify you when it arrives.
• Fetch Mail: Customize accounts for fetching mail from other accounts.
• Mailbox and Folder Display Options: Change display options such as how many messages you see on each page and how messages are sorted.
• Search Options: Control options relating to messages searching.
• Filters: Create filtering rules to organize your incoming mail, sort it into folders, and delete spam.
• Addressbooks: Select address book sources for adding and searching for addresses.

• Load on the email system - the previous client seemed to get into a state where sessions were never closed using up resources on the email system.
• Memory leak on the web server - the NT system used by the previous client required daily reboots.
• Proprietary interface - the previous client used a proprietary interface which was difficult to service.
• Maintenance fees - the previous client required an annual maintenance fee.
• Insecure session handling - sessions from previous users could be retrieved if the browser was not closed.
• Spam - the previous client provided a list of addresses garnered from the Internet that including many incorrect Denison addresses. Users of this list took up much more system resources than could be accomodated.

IMP itself is a work in progress and is expected to be updated once or twice a year. This may or may not involve interface changes. Looking at the Horde Project homepage will give you some idea of when projects are nearing completion and what changes are in store.

Each of these actions causes a new window to open. Pop-up window killers or ad-blocking software will prevent these separate windows. Some of these types of software allow you to create exceptions. You will need to refer to the software documentation on how create an exception. To test if this is the problem go to Options/Message Composition and uncheck the box "Compose messages in a separate window." Save this option and then try to send a message. If you are allowed to send the message then there is some software preventing the opening of separate windows.

You have IMP set to save a copy of the message in the sent-mail folder. The larger the attachment the longer it takes to copy the message to the sent-mail folder. The system is timing out on the copy of the message into this folder.

Workarounds:

• Uncheck the box "Save a copy" when composing email that contains an attachment.
• Change your Options/Personal Information/Edit your identities/Select an identity/Save sent mail to unchecked so that mail is not automatically saved to the sent-mail folder

We are working with the developers to produce an option to only save the name of the attachment in the sent-mail rather than the whole attachment.
The limit on attachments uploaded is 10 Megabytes. The limit on the size of a message sent is 10 Megabytes. The conversion of an attachment from its native format to something that can be sent via email can double the size of the attachment. Therefore, you may not actually be able to send a 10 Megabyte attachment.

There are several possibilities:

1. The most likely cause is adware/spyware/malware that our anti-virus software doesn't catch. Two free products are handy for finding and destroying these. Do a google search for "adaware" or "spybot". Download one, install it, run it and fix the problems it finds. SpyBot does a pretty good job explaining where these things come from and why they should be removed. Adaware is considered easier to use.
2. You might not be logging out of webmail but just closing the browser, then logging in again somewhere else in less than 3 hours. The original session is expired because your location has changed and so you are asked to log in again.
   There is no reason to use webmail at home. Webmail is great when you have to use somebody else's computer but, if it is your own computer, you can use an email client of your choice. Just make sure the client can create IMAP accounts. See Configuring Email Clients for the proper way to configure an email client.
3. You changed the security settings on your browser and eliminated all cookies. Webmail requires session cookies to run.
4. There is a key stuck on the keyboard that doesn't always print a letter and you happen to use that letter in your password. This results in a "Wrong username or password" message. This is easily tested using notepad; try typing each letter of your password a dozen times.