Denison Site Offices Support - How Do I . . .? Campus Directory

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Support - How Do I . . .?

Remote Access to the LAN

Denison's Novell LAN is now accessible via the Internet to all Denison students, faculty and staff. Account access is protected with your Novell username and password.

Novell NetDrive for Windows

Novell Netdrive is new to Denison and gives students, faculty and staff access to U and S drives from off-campus. The software installation is simple, requires very little PC memory and disk space, and does not require you to install a VPN client. Instead, it uses secure HTTP over the internet to transfer your data and provide the familiar drive letters: "U" and "S" on your off-campus PC.

Novell NetDrive is licensed to Denison and cannot be used for purposes other than your work with Denison, or used after you have finished your employment and/or classes with Denison. If you agree to these terms and wish to download Novell NetDrive, click here. You will be prompted for your Novell account username and password.

Quick Start Instructions Once NetDrive is finished downloading, double-click on the installation file to begin. The installation will unzip files to C:\DULAN\NetDrive and then begin a complete installation of the software. After installing & rebooting your system, you may begin using Netdrive by clicking on "DU_Drives.bat" (installed on the desktop) or right-clicking the NetDrive icon in the windows taskbar (bottom-right corner) and choosing "Connect To...".

Macintosh Native Connection using VPN

Owners of Macintosh workstations running OS 10.x can access the Novell LAN remotely in the same way they access it from their office. However, for security reasons, this network traffic needs to be funneled through a VPN (Virtual Private Network) so that the data is strongly encrypted.  To access the VPN, you must download Denison's version of Cisco's VPN software for MAC OS X.

Using FTP Software

For students only. There are various FTP software programs that, when configured properly, can access Denison's Novell LAN. However, Computing Services has found that the following programs and methods work best with the specific FTP services available on the Novell LAN. Using the links provided below, you can access or download all of the necessary files to make the FTP connection and have the ability to upload and download files with a drag-n-drop interface.

Windows Go to ftp://(your user name)@proteus.cc.denison.edu. Enter your Novell password when prompted. Click here for additional instructions.

Macintosh Use Fetch 4.0, developed by Fetch Softworks (Customized settings for Fetch are integrated into this download). Download software here. After download, check the Macintosh desktop for the "Fetch" installer file.

License Information: Fetch 4.0 for the Macintosh is free ONLY to Denison students via the password-protected link above. The software is licensed by Denison University. Please read the Fetch software license agreement.

Obtaining Support

To obtain support for these products, please review the related company support web page. If after attempts to resolve the problem through the software companies support resources, you continue to experience problems, email the Denison Computing Services Help Desk at helpdesk@denison.edu.

Before you begin, it is important to note that Denison's Computing Services can offer only limited support for accessing your Novell account remotely and we cannot guarantee successful connectivity. With the seemingly infinite combinations of computer hardware and software available to consumers today, we are limited with time and staff availability to properly diagnose problems on home computers. We have found that the newer the computer and operating system, the greater the chance you have for success with accessing your LAN account.

To help us troubleshoot your access problem, be sure to include the following in your email message:

• Description of your computer and your Internet connection. (Make/model, name of online service, etc)
• Description of the problem, including the steps to reproduce it.
• The phone number where you can be reached and your Denison email address (All replies will be sent to your Denison email address.)

Important Precautions

Security Measures If your PC is shared among other people, please take precautions when accessing your account remotely. It is strongly recommended that you:

• Have a Novell LAN account password only known by you.
• Do not use common words or names for your passwords.
• NEVER leave a session active when you are away from your computer.

Firewalls It is recommended that you install or enable a firewall on your system. However, if after installing a firewall, your choosen remote access method (ex: Netdrive) is not working, be sure to check the firewall documentation for "creating a firewall rule".

Virus & Spyware Protection It is also strongly recommended that you have an antivirus and spyware scanner loaded on your computer to help prevent:

• your LAN files from being infected by the computer.
• your password from being recorded by maliciously installed spyware or key logger programs.

Remember, the LAN servers cannot protect your files remotely!

Working With Files (from Internet Explorer) When working with your files without the Novell client or Novell NetDrive, it is strongly recommended that you follow this procedure:

• From the browser window (displaying your files), copy (drag-n-drop) the files you wish to work with to your Windows desktop (or a temporary location on your C: drive.)
  
• Log out of your connection to Denison's Novell LAN (simply close the Internet Explorer application) and disconnect from your ISP (if off-campus dialup access)
  
• Make all necessary changes to the local copies of those files.
  
• When you are finished, reconnect to your ISP (if applicable) and your Novell LAN account. Drag-n-drop the files back to your LAN account.

For more information, contact Computing Services.
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Last modified: Tuesday July 1, 2008 13:18:02