Support - How Do I . . .?

You are offered a number of accounts including e-mail, myDENISON, Web4Student, and Novell LAN. These are automatically created for you before your first semester, usually before June Orientation. Other accounts such as webby (personal web space) can be applied for and you will be notified when they become available.

Students' accounts are deactivated when they are no longer enrolled at the University. Unless a student re-enrolls, the deactivated account and its associated files are removed from the system two weeks prior to the beginning of the next semester. This grace period allows time for non-returning students to request temporary access to retrieve data, if necessary. It also permits students who are returning late to Denison to retain their work from previous semesters.

Click here for instructions on how to change your email password, Novell password, or Self-Service PIN.

If you have never used your password for certain accounts, you are assigned a default password. Please note that these passwords are case-sensitive:

Email Your username is the first six letters of your last name, an underscore, and your first initial. Your default password is a capital "D" plus the last 8 digits on the back of your Student ID.
MyDENISON Your username is your e-mail username. Your default password is your e-mail password.
Web4Student Your username is a capital "D" plus the last 8 digits on the back of your Student ID. Your default password is your 6 digit birthdate (mm/dd/yy).
Novell Your username is your e-mail username. Your default password is a capital "D" plus the last 8 digits on the back of your Student ID.
Blackboard Your username is your e-mail username. Your default password is a capital "D" plus the last 8 digits on the back of your Student ID.

Get an ethernet cable (14-foot cables available at the Help Desk) and insert the 2006 Big Red Disc. Run the disc and follow the instructions before plugging your computer into the network port in your room! Once you plug in your computer, open your internet browser. You should be directed to a registration page where you will be prompted to enter your email usename and password. This allows you to connect to Denison's network.

Full instructions are available in the Red Book, which is distributed in all first-year orientation packets and available at the Help Desk.

If you experience problems connecting, call the Help Desk (x6395) or attend one of the Network Blitzes. You may also schedule an appointment with a Student Network Consultant.

Yes, we do provide each student with a 14-ft ethernet cable and they are available at the Help Desk in Fellows Lobby. If the cable is too short, return it to the Help Desk. Multiple or longer cables are available for purchase from the bookstore or local stores like Walmart, Best Buy or Staples.

Wireless:

    No. Denison University will be 95% wireless by the fall of 2006. Personal wireless access points and wireless routers are known to interfere with the wireless service the University provides. Therefore, these devices are not permitted on campus. Routers without wireless service and mini-switches are still welcome.

Wireless access points and wireless routers will have their network service disconnected.

Non-wireless:

    Yes.  Wired routers can be registered by contacting Andy Babb, Student Computing Coordinator (babb@denison.edu).

Denison maintains a variety of policies about peer-to-peer and file-sharing software. The full text of these policies is available online or using the links below.

• Bandwidth
• Copyright Law
• Packet Shaping Policy
• Peer to Peer Guide

All students must run the 2006 BigRedDisc and install anti-virus software before connecting to the network.

Denison also provides the Novell Client for students and Microsoft software. Depending on your enrollment, you may have access to other specific applications (such as research software for psychology students).

For suggestions and tutorials about how to protect your computer from viruses, adware, spyware, phishing, and other exploitations, visit the Support Center.

To keep your computer running effectively, Denison recommends that you follow some general maintenance guidelines.

Most computers purchased from Dell or Apple have the hardware necessary to connect to Denison's network. For a list of recommended sytems and available educational discounts, visit the buying a computer page.

To set up your computer as a server, exclude it from Denison's firewall, or allow external machines to connect to it, you must submit the Server Registration Form.

Guest accounts are created by the student hosting the visitor. This may be accomplished with or without assistance from the Helpdesk via the DU Guest Access website. Guest accounts take about 10 minutes to setup.