Support - How Do I . . .?

First, make sure your computer is set to accept cookies and verify that CAPS LOCK is off. Retype your login information (your email username and password). If you still can't login, contact the Help Desk in Fellows Hall (x6395).

There are several ways to get additional help using myDENISON:

• Read the myDENISON Tutorial.
• Contact the Help Desk in Fellows Hall (x6395).
• Visit the Web Services Office in Fellows G3 during Wednesday Open Office Hours (1:00- 5:00 PM every Wednesday).

If you are logged in but inactive for a certain length of time, myDENISON will close your session. Students will be have their session closed after 30 minutes; faculty and staff will be closed out after 1 hour. However, you will still be authenticated until you log out or close your browser. This means it is possible to be re-admitted to myDENISON without re-entering your password. It is very important you logout and close your browser when you are done!

You'll need to add the channel back to your layout. View Adding Channels in the myDENISON Tutorial to learn how.

A channel is a customizable page container where specific information or an application appears. Examples of channels are DU Announcements, Bookmarks, and Weather. See Adding New Channels in the myDENISON Tutorial for more information.

Yes, myDENISON requires your computer to accept cookies. If you are working from a Denison-provided computer, this option is already set. If you are working from your personal computer, you may need to set it yourself.

Student Affairs is the only office which posts messages on this channel. In the future, other administrative offices will begin posting notices as appropriate.

This channel is reserved for announcements from administration and specifically related to security & safety, emergencies and other urgent or priority messages (personal safety, computer viruses, weather emergencies, power outages, etc.).

Blackboard is a service that provides access to pertinent course information on the Web. Each course a professor posts in Blackboard is listed separately and delivers various course-related materials (syllabus, other documents, useful links, etc.). Some courses may use the online discussion boards and chat rooms that Blackboard provides.

Courses only appear in Blackboard if a professor has chosen to use it. Not all professors currently use Blackboard.

Your username is your email username and your password is your student ID number (a capital "D" followed by the last 8 digits of the bar code on the back of your Denison picture ID).

Check your search criteria. If you used the person's nickname, you may not get any matches; enter the person's legal name and try again.

You might have made your search too specific. Try searching with only the person's first or last name. Also make sure that you have checked the correct radio button; for example, if you are searching for a staff member, make sure "students" is not selected. If no matches are returned, the person may have chosen not to make his information available in the directory.

If you only entered a person's first or last name, try searching with both of them. You can also specify a department name, job title, box number, class year, or keyword(s), or narrow your search by selecting whether the person is a student or staff member.

The valid keywords are first name, last name, department (faculty/staff), Slayter box (students), phone, title (faculty/staff), class year (students), and email.

Yes. To remove your information from the campus directory, contact the appropriate office. Students should contact Residential Life; faculty and staff should contact Human Resources.

Yes, but don't worry; not all of your personal information is visible to off-campus users. Only on-campus users can see your name, phone number, room number, and email address.

DU Self Service is a web-based tool that allows students and employees to access their:

• Personal information
  Students: View permanent address, email, name, SSN, phone, etc.
  Employees: View addresses, phone numbers, email addresses, change your PIN, view name and ID change procedures, etc.
• Student-based services and financial aid information: View grades, course schedule, registration status, financial aid information, etc.
• Student housing and lottery information: View current roommates, housing history, and lottery numbers (when available).
• Employee information: View benefits and deductions, leave balances, job data, paystubs, W2 information and more.

Your password was probably entered incorrectly several times. Take your ID card to the Help Desk in Fellows and have them swipe it. You should get a confirmation email stating that your password has been reset to your birthdate (MMDDYY, with leading zeros). Try logging in again.

If you still can't log in, your records may be inaccurate. If you are a student, contact Residential Life; faculty and staff should contact Human Resources.

Yes, there are a variety of ways to customize myDENISON. The most common way is to organize your tabs and channels. You can rearrange or remove existing channels, add new channels, move channels from one tab to another, and add or remove tabs. See Adding and Removing Channels for more information.

myDENISON is also skinnable. See Skins and Bookmarks in the myDENISON Tutorial.

Some channels also allow customization, like the Bookmarks channel. For more information on the Bookmarks channel, see Skins and Bookmarks in the myDENISON Tutorial.

Yes. Click on Change Skin & Layout and then on Revert to Default Layout.

Yes. To delete a column, click on Edit Layout and choose Delete Column.

Although this is technically possible, it is not recommended. Additionally, some Denison-provided channels, such as WebMail, cannot be moved.

Each tab contains information specific to that tab. This organization scheme makes it easier for you to find the information you need quickly.

No.

Some channels can not be deleted because they are part of the mandatory layout for myDENISON.

For step-by-step instructions about manipulating tabs and channels, see Tabs and Columns and Channels in the myDENISON tutorial.

No. myDENISON is intended for community or office channels, such as clubs, publications, athletics, community government, etc. You can, however, publish a personal webpage on Denison's server and encourage others to link to it in their bookmarks channel.

Yes, any on-campus organization (student organization, team, office, department, committee, club, etc.) can have its own channel. Your organization needs to designate a page maintainer and organize the content to be displayed in the channel, then contact Web Services (Fellows G3).

Yes, if you are logged on to WebMail in your room, you can still access it from other computers.

The mail check is updated each time you visit the "Student" or "Employee" tab.

To see your inbox, just click the "Go to WebMail" link in the WebMail channel.

Because myDENISON uses pass-through authentication to allow you to access your WebMail, you don't have to retype your username and password.