The Denison Purchasing Card

Errors and Disputes

Charges that appear on the monthly purchasing card statement have already been paid by Denison. Corrections are made in arrears. Disputed charges are the cardholder’s responsibility. The cardholder must contact the vendor directly. The disputed charges must be accounted for on the credit card envelope until the monthly statement reflects the credit for that charge. If there are charges in dispute, indicate that you have contacted the vendor or the bank, the person you talked to, their phone number, extension, the date you contacted the bank, and the case number, if applicable.

The cardholder is expected to resolve discrepancies directly within 60 days of the error/transaction. Failure to do so may prevent the University from reversing the charges on the account, and may result in the cardholder being held personally responsible to reimburse Denison. The cardholder may also seek the assistance of the Controller’s Office or Chase Bank when dealing with disputed charges.